Helpdesk & Monitoring Digital Product

Requirement:

• Minimum Bachelor's Degree education background for all majors (preferably in IT management)
• Preferably those who have had work experience in the helpdesk section of similar companies / banks
• Able to speak English both oral & written

Job Description:

• Monitor Digital product transactions
• Analyzing complaints and answering complaints from Mitra Alto
• Forward complaints to the relevant section in Alto and update the progress of resolving complaints to Partners.
• Communicate with Mitra Alto if there are obstacles in Alto that cause disruption to digital transactions
• Make a report of complaints and obstacles that occur.